Change Management
Align sponsors, engage teams and measure adoption for sustainable transformation. Impact framing, targeted communication, training and adherence rituals orchestrated by a Change Office.
Why choose Sama Solutions?
We combine recognized methodologies (Prosci ADKAR, Kotter, Lean Change) with pragmatic execution anchored in your operations. Goal: accelerate adoption, reduce human risks and maximize transformation value.
Our Change Management services
Change Strategy & Impact Assessment
Build a change plan aligned with your challenges and audiences.
- Stakeholder mapping & impact analysis
- Sponsorship strategy and change governance
- Adoption roadmap and human risk management
Communication & Engagement
Orchestrate targeted messages and adherence rituals.
- Multi-channel communication plans, manager kits, FAQ, branding
- Rituals: AMAs, demos, communities, ambassadors
- Feedback loops and active listening
Training & Upskilling
Develop skills to support adoption.
- Blended learning paths: e-learning, workshops, labs
- Train-the-trainer and communities of practice
- Skills assessment and certificates
Change Office & Management
Industrialize change management at scale.
- Change Office/Enablement, roles and rituals
- Tools: calendar, stakeholder CRM, scorecards
- PMO/Agile synchronization, dependency management
Digital Adoption (M365, CRM, Business Systems)
Accelerate usage of new tools and processes.
- Usage scenarios, guides, playbooks and templates
- Champions program and adoption measurement
- UX optimization and user journeys
Impact Measurement & Adoption KPIs
Manage adoption and benefits with robust indicators.
- Dashboards: adoption, skills, performance
- Pulse surveys/internal NPS, usage analytics
- Corrections and data-driven action plans
Management Support & Culture
Activate managers' key role and evolve practices.
- Leader coaching and team animation kits
- Recognition and feedback frameworks
- Accountability and learning rituals
Change on IT Programs (ERP, Cloud, Security, AI)
Articulate change, delivery and operations for major programs.
- Integration with project/product governance
- Multi-team dependency management
- Executive communication and risk management
Approach and deliverables
A 4-step approach: impact framing, sponsor mobilization, targeted communication/training and data-driven management. Concrete deliverables focused on adoption and value.
- Change management plan and stakeholder matrix
- Communication calendar, manager kits and materials
- Training paths, skills frameworks, certifications
- Adoption scorecards, dashboards and action plans
Discovery Pack: Change Assessment (10 days)
A rapid assessment to de-risk transformation and accelerate adoption.
- Interviews, impact analysis and stakeholder mapping
- Human risk assessment and engagement levers
- 90-day action plan (com/training/rituals/measurement)
- Executive presentation and roadmap
FAQ — Change Management
What's the difference between communication and change management?
Communication informs, change management aims for adoption: sponsorship, skills, rituals, usage measurement and continuous adjustments.
How long to see adoption results?
Tangible indicators in 4 to 8 weeks on a pilot scope, then scaling up in waves depending on complexity and number of populations.
Do you work with our internal teams and partners?
Yes, co-building with HR, Communications, IT, business and integrators. Our Change Office aligns with your PMO/Agile to synchronize milestones.
Which KPIs do you track?
Adoption/usage rate, training completion, internal NPS, skills, resistance, operational impacts, benefits realized vs planned.
Which methodological framework do you use?
Prosci ADKAR, Kotter, Lean Change, integrated into your project/product rituals. We adapt the framework to your culture and maturity level.
Can you work on complex IT programs?
Yes: ERP, Cloud, Security, AI & Data, CRM, with dependency management, executive communication and product-by-product adoption measurement.
Tell us about your transformation
Describe the scope, target populations, risks and timeline. We'll get back to you within 24–48h with a workshop proposal or targeted action plan.
Schedule a Change assessment